Return Policy updated on 15-Dec-2020
In case customer wants to return a product, the customer must write to us at firstname.lastname@example.org, a prompt response is assured to such mails.
Terms & conditions for return:
These terms of returns and exchange are limited to direct sale by KI&SEL only and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale.
- Product must be returned to us within 7 days from the date it was shipped / delivered to customer.The cost of return must be paid by customer.
- Product must be unused, unworn, unwashed and undamaged.Damaged or soiled products will not be accepted.
- Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
- “KI&SEL” will not be not responsible for any damage caused in return transit of the product.
- In case customer wants to exchange an alternative product, other than product made to order, the same is possible.
- The original shipping charges and duties will not be refunded.
LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS
- Unstitched items like Dupattas, Sarees with unstitched blouse
- Altered products as per the specifications/measurements provided by you
- Please note an order can only canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
Damage/Defective/Wrong Supply of products
Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting
the delivery of the products.In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “KI&SEL” customer Service (email@example.com)
within 24 Hours of receiving the products. Your email should contain complete details of the defects/complaints of the product delivered to you.Our principal designer will verify the manufacturing defects,
after that our customer service team will email or contact you for the necessary action. The product must be received within 7 days from the date of advice by Customer Service Department.
In case, the complaint found is genuine then “KI&SEL” will try to rectify the defect or replace the same product to availability and return the product to buyer, if not possible, a refund will be issued to the buyer as applicable