Terms & conditions

KI&SEL (https://kinsel.lu)
Terms and Conditions

Updated on 17-Dec-2020


This page (together with our Privacy Policy) tells you information about KI&SEL ("us", "we", "our") and the legal terms and conditions (the “Terms”) on which we provide service for online shopping of products / products available on our website https://kinsel.lu or https://www.kinsel.lu and then order generation and submission on our website (“our site”) to you ("website vistor registered customer") till delivery of the products according to order generated.

You should print or save these “Terms” for your records.

These Terms will apply to any contract between us for the service to you (the “Contract”). Please read these Terms carefully and make sure that you understand them and agree to accept the terms, before registering or logging to our website. We may amend these terms from time to time.

Please contact us if you would like further information about these Terms. Our working hours are Monday to Friday 10 a.m. to 5 p.m. all year round, with the exception of public holidays.


“Our service” or “our services” refer to a process of online shopping of products / products available on our website and then products order submission through email till delivery of the products.

Our service is a facility for you (potential customers) who visit our website for online shopping of products / products available on our website and then generate the orders for delivery or self pick as desired

Service procedure:

There are few terms to be noted before explaing the service procedure.

"order type" refers to the choice for delivery , either self pickup from the store or delivery to a location specified by you.

"payment type" refers to the choice for payment, either by cash on delivery also known as COD or by online credit / debit card processing powered by STRIPE.

"expected date of delivery" refers to the expected date of delivering the order products to you as per the order type choosen.

  1. At https://kinsel.lu, you, as a potential customer, can make a search for online shopping of products / products available on our website and add products of their choice to the virtual cart by "Add to cart" button.
  2. You can view the virtual cart for the products selected and increase/decrease/remove products from the virtual cart.
  3. If you are registered with our website then you can login to continue with the selected products in the virtual cart and book order else you have to registered with us for order booking and self pickup or delivery.
  4. >Register and login buttons will be available on the page. Please read our Privacy Policy for registering with our website.

  5. After registration and log-in to website , you will be required to provide billing address, delivery address and can make choice for payment as per payment modes available. Please refer to the Payment Collection section below.
  6. Then providing all details the customer can checkout the cart, after thorough checking, for booking of products and generation of invoice.
  7. The products booked then will be delivered to you as per order type selected and the expedted date of delivery mentioned on the order generated.
  8. You as a registered and logged in customer can view your orders in MY ACCOUNT section availabe on website. A copy of the order will also be sent to your email address.


Our service is a facility for our potential customer and registered active member, service process starting from customer generating an order of products at our website till the order products are delivered to the customer.

For more details on service process please refer to the service procedure above.


The registration is required for online shopping of products / products available on our website who wish to buy available products at https://kinsel.lu. The website visitors who are so called as guest visitors do not require any registration.

  1. You have to register yourself at our site which is free registration. A register form is available.
  2. After registration you as a potential "customer", will be direct contact between you and KI&SEL (we). Therefore you must be at least 18 years of age for concluding registration process.
  3. During registration process, email verification will be done.
  4. After successfull verification and account creation, you can now login into your account. A proper logout process is requested to stay safe and secure.
  5. After registration and successful login, the customers will then be given access to MY ACCOUNT SECTION , where they an view generated list of orders, other details available.
  6. As a registered customer you are not authorized to share your Login-id and/or password, if you do so, we shall not be liable to any loss, damage to your account.
  7. Once noticed that your Login-id and password is utilized by any un-authorized third party, you are requested to immediately change your password with the option "forgot password".

When rendering our services, the information that we disclose is based on the information provided to us by you. As such, you are given access to an extranet through which you are fully responsible for updating all information like name, email, contact numbers, billing / delivery address or any other of your information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each registered customer remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the personal information) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any information made available.


By making a registration with KI&SEL at https://kinsel.lu, you enter into a direct (legally binding) contractual relationship with us.

A. On customer registration you and we are under a contract for the online buying and delivery of products available on our website.

B. Customer registration is subject to acceptance by us and we reserve the right to reject any registration without giving reasons.

C. The contract stay valid till the registration is active on our website or it is observed that the member is inactive for more than 365 days.

D. Subject to clause A, the technical steps required to form the Contract are as follows: According to the contract you approve us to -
- Store your name, billing address, delivery address, email address, contact numbers, any additional information entered on our website,
- Store order details made by you,
- Store your order status,
- Store payment transaction details, like payment id, date, amount.

PAYMENT COLLECTION - Orders from registered customer

The customers have choice to make payment as per the payment modes available. Presently following payment modes are available.
- Cash on Delivery
- Credit / Debit card online payemnt powered by STRIPE.

On selection of Credit / Debit card online payment powered by Stripe, the customers will be asked to provide the card details. This process of Online payment is fully processed by the STRIPE This process is completely secure and details are excueted in encrypted form along with 3D secure authentication procedure as per your bank.

On successful online payment, Payment-id will be generated, displayed on screen and will also be displayed on the order / invoice generated. The payement details can also be viewed in MY ACCOUNT section.

Return Policy updated on 15-Dec-2020

Return Policy

In case customer wants to return a product, the customer must write to us at customercare@kinsel.lu, a prompt response is assured to such mails.

Terms & conditions for return:

These terms of returns and exchange are limited to direct sale by KI&SEL only and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale.

- Product must be returned to us within 7 days from the date it was shipped / delivered to customer.The cost of return must be paid by customer.

- Product must be unused, unworn, unwashed and undamaged.Damaged or soiled products will not be accepted.

- Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.

- “KI&SEL” will not be not responsible for any damage caused in return transit of the product.

- In case customer wants to exchange an alternative product, other than product made to order, the same is possible.

- The original shipping charges and duties will not be refunded.


- Unstitched items like Dupattas, Sarees with unstitched blouse

- Altered products as per the specifications/measurements provided by you

Cancellation Policy

- Please note an order can only canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.

Damage/Defective/Wrong Supply of products

Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “KI&SEL” customer Service (customercare@kinsel.lu) within 24 Hours of receiving the products. Your email should contain complete details of the defects/complaints of the product delivered to you.Our principal designer will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action. The product must be received within 7 days from the date of advice by Customer Service Department. In case, the complaint found is genuine then “KI&SEL” will try to rectify the defect or replace the same product to availability and return the product to buyer, if not possible, a refund will be issued to the buyer as applicable


This clause only applies if you become registered customer after registration process at https://kinsel.lu

Our service will be available after successful activation of the account. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:
-death or personal injury caused by our negligence;
-fraud or fraudulent misrepresentation;


The following definition will apply in this clause 9:“Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.9.2. Whilst every effort will be made to meet our members’ demands, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event outside Our Control.

If an Event outside our control takes place that affects the performance of our obligations under a Contract:
- we will contact you as soon as reasonably possible to notify you;
- our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control;


We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy.

Please take the time to read these, as they include important terms which apply to you.


We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.

This contract is between you and us. No other person shall have any rights to enforce any of its terms

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


The details of the products or product specifications (colour,weight, shape details, size, etc.) as mentioned on Kinsel.lu, are only approximate values.

Products shown on our website (kinsel.lu) are designer made, hand crafted and hand picked from various parts of world. Due to complex design of the products available on our website, we make sure that what you see is as similar to the real item as possible. However, there may be slight variations in the colors of dyes, fabrics, embroideries or prints of the picture you see on your monitor / device screen than actual product. This could happen due to the nature of fabric dyes, whether at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.

We do not endorse and are not responsible for-